Privacy Policy


Effective Date: Apr 17, 2026


This Privacy Policy explains how Therapy with Jeni LLC, a Limited Liability Company formed in Ohio, United States ("we," "us," or "our") collects, uses, and protects your information when you visit our website www.therapywithjeni.com (the "Website").


Important:  This policy applies only to our public Website. If you are a client, your protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices, which you will receive separately and can access at: https://www.therapywithjeni.com/hipaa-privacy-policy-page.


We value your privacy very highly. Please read this Privacy Policy carefully before using the Website as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you. Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website. By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.


What information we collect


We collect any and all information that you enter on this Website. We collect the following information about you:


  • Personal Information You Provide

    Specific piece of information

    • Name
    • Contact Information (email and/or phone number)
    • Services you are interested in

  • Automatically Collected Information

    Internet or other electronic activity - Information regarding your interaction with our website or application

    Specific piece of information

    • IP address
    • Browser type
    • Pages viewed and visit duration
    • Cookies and similar tracking technologies

How we may use your information


We may use your information for the following:

  • Respond to inquiries
  • Schedule consultations
  • Improve our Website
  • Comply with legal obligations

HIPAA and Secure Communication


IMPORTANT: Our scheduling platform via Google Calendar is NOT HIPAA-secure.


Do not share protected health information (PHI), diagnoses, medications, or sensitive clinical details through the contact form.

Cookies


A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Website traffic;

Analyzing your interactions with advertisements;

Identifying if you are signed in to the Website;

Testing content on the Website;

Storing information about your preferences;

Recognizing when you return to the Website.


Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

How We Share Your Information


We do not sell your personal information.


We may share information with:

  • Service providers
  • Legal authorities when required by law
  • Others with your consent

Data Retention


Contact form submissions are retained for one year unless you request deletion or become a client.


For clients: Clinical records are retained per state/federal law (7 years).

Your Privacy Rights


You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of marketing


California residents (CCPA) and EEA residents (GDPR) have additional rights. Contact us to exercise them.


This website is built and hosted on the Duda platform. The hosting provider automatically processes limited technical information (such as IP addresses and request data) for security, performance, and operational purposes. No marketing or behavioral analytics are collected unless explicitly enabled by the website owner.

Children's Privacy


This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website.

Security


We use reasonable security measures to protect your information, but no internet transmission is 100% secure.

Changes to This Policy


We may update this policy and will post changes here with a new effective date.

Third-party websites


This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.


We use:

Google Workspace – Email service

GoDaddy - Web hosting 

Duda.co - Website Analytics

GoogleMeet – HIPAA-compliant client portal


These providers have their own privacy policies.



Questions


If you have any questions about this Privacy Policy, please contact us at:

Email: info@therapywithjeni.com

Phone: 513-580-8816

Website: www.therapywithjeni.com

Emergency Information


This Website is not for emergencies.


Call 911 for immediate help

Call or text 988 for the Suicide & Crisis Lifeline